Frequently Asked Questions

Business

What is your legal business name/location?

VTCeltic (TM) and Vermont Celtic (TM) are trademarks of Greenleaf Studio. Our office address is:

Vermont Celtic
c/o Greenleaf Studio
6 South Street, unit B
Bristol, Vermont USA
05443

All of our original products are designed by Reagh Greenleaf Jr. and printed in the USA.

We utilize a few different printing services and suppliers, so your package may have a different return address on the label (such as California, North Carolina or North Dakota). If you need to return something, always Contact Us first and we'll guide you.

 

Products

Where do your products come from?  How long does it take?

We contract with high-quality suppliers in the USA who print to order and ship directly to you. Your items are created in 2-5 business days, then sent out for delivery.

We also carry a limited inventory of locally-produced Art Prints, T-shirts and Gift items that we sell at Fairs, Festivals and our Studio in Vermont.  If a product you ordered matches an in-stock item, we may, at our discretion, send you one of these.

You can expect to receive your order in 3-10 days (USA); 9-21 days (International).

 

Size Chart please!

Apparel Size Charts are on each product page:

  • 'Sizing Guide' link under the 'Add to Cart' button -or-
  • Chart in the Product Description

 

Shipping

What are your Holiday Shipping Deadlines?

See them Here.

 

How do I get Free Shipping*?

Orders over $99 (US customers) and $150 (International customers) automatically get Free Shipping!!!

  

How much does shipping cost?

See our Shipping Rates page.

 

What are your Shipping Options?

We keep shipping prices as low as possible. The rates displayed at checkout come directly from our suppliers. We even discount your shipping cost if your order contains items from multiple suppliers!
See our Shipping Rates page if you need more details.
Your orders are processed and printed in 2-5 business days, then sent out for delivery.

Standard Shipping:

You can expect to receive your order in 4-10 days (USA); 9-21 days (International).

Expedited Shipping:

Available for Adult T-shirts and Art Prints only. Options, rates and shipping times displayed at checkout.
>>>Note: Your Shopping Cart must only contain Adult T-shirts and Art Prints in order to see the expedited shipping options during checkout.
If you are also ordering other items, you will have to create a separate order. Create an account with us at checkout to save your information for quick ordering.

Pick Up in Person:

Contact Us to verify two things:
1) The items are part of our small local inventory and In-Stock
2) When/where you will pick up.

802-779-4114; cheers@vtceltic.com

Reagh (the owner) can set aside or bring your item to:
a) One of his music performances in Vermont: Schedule
b) A festival or event where Vermont Celtic Co. is vending: Schedule
c) Chance or appointment at:
Greenleaf Studio
6 South Street
Bristol, VT  05443

Once you have verified with Reagh, we will send you a Pick Up in Person Coupon Code to apply at checkout that will cancel out your shipping costs.

 

Can I track my order?

Once your items are shipped, you'll received a Shipping Confirmation Email with tracking information.
If your order includes products of different types, or from different suppliers, you will receive a separate tracking number for each package.

 

I'm outside the US, do I need to pay Customs Fees?

Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees.  Shipments typically fall within the value thresholds for informal entry. If you have any questions about your order please contact us.

 

Orders

What is your Return/Refund Policy?

See our Refund Policy page

 

If I've placed an order, can I change it?

If you want to change your order, contact us as soon as possible (within 24 hours).  We can't guarantee we will be able to change your order once it's processed, but we'll do our best to accommodate your request.